Difficult Conversations Workshop
Overview
This one day workshop covers the skills and processes used to initiate and hold difficult conversations and resolve challenging, people-related problems.
It is a highly interactive session that teaches skills for effective listening, giving information and feedback, diffusing defensiveness and emotional situations and provides a step by step approach to problem solving.
Length
One Day
8:30 am to 4:30 pm
Target Audience
Managers, Supervisors, and Team Leaders. Anyone who has direct reports.
Dates in Utah
February 20, 2020 – OPEN
Learning Process
You Workshop Will Help You To:
- Recognize the Importance and Power of Difficult Conversations
- Practice and Apply a Proven Format for Holding Difficult Conversations
- Lead Yourself Well When Defining Moments Occur
- Set the Context for All to Succeed
- Master Skills for Gaining Mutual Understanding
- Transform Your Interaction Skills Where It Matters Most
Content
Topics Covered Will Include:
- Your Defining Moments as a Leader
- Roadmap for Difficult Conversations
- Lead Self First
- Engage – Set the Context
- Four Skills to Successful Outcomes
- Practice and Application
Register for the Difficult Conversations Workshop
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