FRONTLINE LEADERSHIP is essential to achieving measurable gains in SAFETY, QUALITY, PRODUCTIVITY, COST, and MORALE. What would even a 20% increase in these five areas mean to your business?

FRONTLINE LEADERSHIP is definitely NOT an “off-the-shelf” approach, yet it does not require that you start from scratch. It is much more than training. It is a proven process for aligning and engaging your frontline leaders to achieve business RESULTS and sustain desired CULTURE every day.

The FRONTLINE LEADERSHIP PROCESS will provide you and your leadership team with the roadmap, tools, and templates to successfully install and sustain best practices in frontline leadership, tailored specifically to your organization. Perhaps the best thing about this process is that it recognizes that the best approach within your organization is YOUR APPROACH. We simply help you define, articulate, and implement that approach. We also help you measure and track results.

  • Align your senior leadership team.
  • Turn managers into coaches.
  • Develop core skills within front-line leaders.
  • Implement core leadership practices.
  • Measure and track results in Safety, Quality, Productivity, Cost, and Morale.
  • Enjoy the business success that comes through strategic supervision.
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Facilitation Skills

Advanced Manager Base Camp

Our approach to supervision is predicated on the realization that YOUR APPROACH to supervision is the one that matters most. Our job is to provide insight, tools, and templates that help you define, articulate, and implement your approach.
The following TEN PRINCIPLES define how we go about doing that. They form the underpinning for FRONTLINE LEADERSHIP.
You need just ONE APPROACH to supervision. That approach should be unique to your organization, not an “off-the-shelf” approach. Your approach to supervision should be integral to and in alignment with the strategic priorities and initiatives of your organization.

ONE plan. ONE approach. Led by ONE team. Your senior leadership team. They run the business, they should OWN the approach. Makes sense, right? That ONE team should lead the approach with ONE mind, ONE message, and ONE method. That ONE approach then becomes a vital tool for achieving business strategy.

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Successful supervision should produce TWO KEY OUTCOMES for your organization.

First, it should provide a dramatic, sustainable increase in desired business RESULTS. Second, it should powerfully reinforce your desired CULTURE.

The two key outcomes should work hand-in-hand. One without the other is not enough.

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Strategic supervision is a team effort. There are THREE KEY ROLES that need to be defined, developed, and aligned to ensure sustained success:

SENIOR LEADERS provide vision, philosophy, and direction. They work as a team to ensure alignment to both strategic and operating priorities. With the right roadmap and tools, the senior leadership team can turn supervision into a strategic tool that sustains business success.

MANAGER as COACH is perhaps the most powerful supervisory development strategy an organization can deploy. Managers of supervisors become great coaches to supervisors. It’s at the core of what they do. And there is a proven method that will help them do it successfully. Every day.

FRONTLINE LEADERS impact value, positively or negatively, every day. As they learn together, master core skills together, and implement core practices together, they become a powerful force for increasing value and achieving business success. Every day.

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Successful supervision needs good structure. And these FOUR KEY SYSTEMS help to provide that structure.

COMMUNICATION. This system facilitates the interaction between upper management and frontline supervisors. It also orchestrates collaboration between supervisors.

DEVELOPMENT. This system provides the structure, methods, and tools to facilitate targeted learning, coaching, and development of supervisors and frontline leaders.

ACCOUNTABILITY. This system helps supervisors own and regularly account for the RESULTS and BEHAVIORS that are most important to their role as a supervisor and as a leader.

SUPPORT. This system provides a support framework for supervisors to access the tools, resources, authority, and backup they need in order to do their job extremely well, every day.

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Strategic supervision should be measured. And the return on investment should be clear. We suggest FIVE KEY INDICATORS for measuring successful supervision:

SAFETY
QUALITY
PRODUCTION
COST and SAVINGS
MORALE and CULTURE

What would a 20% increase in each of the above five categories mean to your bottom line? Is such an increase possible? We believe it is.

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Successful supervision means becoming proficient in a standard set of core supervisory skills. We recommend the following SIX CORE SKILLS.

Skill 1: Own your role
Skill 2: Build relationships of trust and respect
Skill 3: Interact with impact
Skill 4: Coach for maximum success
Skill 5: Build the team
Skill 6: Lead through change and transition

As supervisors learn these SIX CORE SKILLS, together, they create both individual and organizational capacity to do great things. Capacity that otherwise would never be possible.

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Where and how supervisors learn is an important consideration. Their work environment should become their ideal learning environment.

We suggest that leaders learn best in SEVEN LEARNING VENUES:

The work itself
On-the-job action assignments
Coaching
Peer discussion and interaction
Examples, models and best practices
Online tools and templates
Classroom and formal training

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As leaders learn and master core skills, they develop the capacity to effectively implement many core practices. A core practice is a standardized method for performing specific supervisory tasks.

We suggest starting with the following EIGHT CORE PRACTICES:

1. Team Focus Meetings
2. Scoreboard
3. Daily Contact
4. One-on-one Discussions
5. Weekly Plan
6. Weekly Stewardship Report
7. Standard Work
8. Team Learning Matrix

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We recommend NINE KEY STEPS to strategically define, implement, and sustain successful supervision that is tailored specifically to your organization:

Step 1: Baseline View
Step 2: Vision and Philosophy
Step 3: Blueprint
Step 4: Leadership Alignment
Step 5: Coach and Verify
Step 6: Core Skills
Step 7: Core Practices
Step 8: Summit View
Step 9: Sustain

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We provide a 10-MONTH ROADMAP to successful supervision.

Think of the roadmap as a template for creating YOUR approach to supervision. At the end of TEN months you will have in place your own, sustainable, long-term approach to successful supervision.

Your approach will fit your culture. It will also have already produced measurable results in the areas that matter most to you.

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Roadmap

We provide a 9-Step Roadmap that aligns the organization and maximizes results. Our Roadmap provides several tools and templates that can, and should, be tailored to meet the internal goals and priorities of your organization.
STEP 1 involves setting a BASELINE VIEW. Strategic supervision begins by taking an honest look at where you are currently. Senior leadership needs to be on the same page, looking at the same things, and focused on the same opportunities.

1.1  Focus the SENIOR LEADERSHIP TEAM

1.2  Establish METRICS

1.3  Take INVENTORY

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STEP 2 involves creating a common VISION of SUCCESS for frontline leadership and a common PHILOSOPHY for how you intend to develop and lead the frontline leader. 

2.1  Create a common VISION

2.2  Create a common PHILOSOPHY

2.3  Articulate a consistent MESSAGE

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STEP 3 involves creating a detailed BLUEPRINT for the implementation of the Strategic Supervision process.

3.1  Define STANDARDS

3.2  Design SYSTEMS

3.3  Plan LOGISTICS

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STEP 4 involves ALIGNING all LEADERS in the organization to the Strategic Supervision process. They will know the WHY, WHAT, HOW,and WHO. Each leader will know their role.

4.1  Hold LEADER SUMMIT

4.2  Align DIRECT REPORTS

4.3  Align SUPPORT organizations

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STEP 5 involves launching the COACHING and VERIFICATION method. Managers of frontline leaders will become effective coaches to frontline leaders.

5.1  Provide COACHING and VERIFICATION training

5.2  Launch COACHING method

5.3  Launch SCOREBOARD method

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STEP 6 involves providing basic training to all leaders on the CORE SKILLS.

6.1  Core Skills TRAINING

6.2  Core Skills COACHING

6.3  Core Skills FOLLOW-UP and VERIFICATION

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STEP 7 involves implementing CORE PRACTICES.

7.1  Core Practice TRAINING

7.2  Core Practice COACHING

7.3  Core Practice FOLLOW-UP and VERIFICATION

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STEP 8 involves creating a SUMMIT VIEW of progress made and results attained after 10 to 12 months.

8.1  Conduct a Summit View ASSESSMENT

8.2  Create a Summit View REPORT

8.3  Hold a Summit View DISCUSSION

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STEP 9 involves SUSTAINING the PROCESS. Leaders adjust and reaffirm their commitment to Strategic Supervision.

9.1  RENEW and REALIGN Commitment

9.2  REVISE the BLUEPRINT

9.3  Hold LEADER SUMMIT

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6 Core Skills

We have found that there are SIX CORE SKILLS that provide frontline leaders with a solid foundation for success. We provide a complete set of learning solutions, tools, and templates for each core skill. Master these SIX CORE SKILLS and you will be well on your way to achieving higher levels of COMMITMENT, COMPETENCE, and COLLABORATION within your workforce.

OWN YOUR ROLE

  • Know Your Business.
  • Know Yourself.
  • Know Your People.
  • Know What’s Expected.
  • Take Ownership and Accountability for Your Success.

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S1Own
S2Build

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BUILD RELATIONSHIPS

Leadership happens in the context of relationships.

  • Know What Relationships Matter Most.
  • Build Trust in Each Key Relationship.
  • Adjust Your Style and Match Your Approach.
  • Balance the Needs of the Relationship.
  • Continually Care for the Relationship.

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INTERACT with IMPACT

Every interaction is an opportunity to impact, positively or negatively, the capability and commitment of those you lead.

  • Set the Stage for Successful Interaction.
  • Engage Others to Ensure Focused, Respectful, and Productive Conversations.
  • Always Work to Gain Mutual Understanding.
  • Turn Conversations into Commitment to Action.
  • Follow-up on Conversations to Ensure Success.

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S3Interact
S4Coach

COACH for SUCCESS

Coaching is the true craft of today’s workplace leader.

  • Set the Context for Coaching.
  • Clarify the Goal.
  • Observe the Effort.
  • Diagnose the Need.
  • Address the Need.

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BUILD your TEAM

Most of us can identify teamwork when we see it, but what does it take to create it? What goes into building and sustaining a strong team?

  • Create Team Identity.
  • Foster Team Trust.
  • Ensure Team Alignment.
  • Facilitate Team Performance.
  • Guide Team Transition.

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S5Team
S6Change

LEAD through CHANGE

Change requires leadership. Leadership requires change. Frontline leaders are the tread that makes change happen.

  • Develop Change Readiness.
  • Clearly Define Change When It Occurs.
  • Communicate Clearly During Times of Change.
  • Help Others Deal with Resistance to Change.
  • Make Necessary Change Happen.

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8 Core Practices

Our thirty years of experience has taught us that there are SIX CORE SKILLS that provide frontline leaders with a solid foundation for success. We provide a complete set of learning solutions, tools, and templates for each core skill. Master these SIX CORE SKILLS and you will be well on your way to achieving higher levels of COMMITMENT, COMPETENCE, and COLLABORATION within your workforce.
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CORE PRACTICE 1:

Team Focus Meetings

Hold regular, frequent, and standardized meetings with your entire team to set the tone for the work period, create and sustain focus, review and discuss team results, emphasize key priorities, facilitate essential learning, and identify issues and opportunities.

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CORE PRACTICE 2:

Scoreboard

Create a sustainable display of how well your team is doing at what matters most.

Make sure your team scoreboard is:

1) visual
2) simple
3) accurate
4) current
5) relevant, and
6) owned by the team

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CORE PRACTICE 3:

Daily Contact

Make contact with each direct report each day. Approach them in their work area, observe them, and engage them. Catch them doing the right thing. Take mental note of how to best follow-up.

 

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CORE PRACTICE 4:

1 on 1 Discussions

Schedule and hold private one-on-one coaching discussions with each direct report. Discussions should be 1) scheduled regularly and in advance, 2) 30 minutes, 3) private setting, 4) follow a consistent format, and 5) focus on building capacity.

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CORE PRACTICE 5:

Weekly Plan

Set time aside each week (e.g. 30 minutes Thursday afternoon) to plan your following work week.

Your weekly plan should answer these key questions:

1) What do you most need to accomplish next week?
2) What will be your strategy or action plan for accomplishing each?
3) How will you structure your time?

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CORE PRACTICE 6:

Stewardship Report

Take the initiative to send a report to your boss each week. Keep your boss informed. Your credibility will go up for sure.

Your Stewardship Report should address four key areas:

1) What you have accomplished the past week.
2) What you have learned the past week.
3) What you plan to accomplish next week (weekly plan).
4) What questions, ideas, concerns you wish to discuss with your boss.

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CORE PRACTICE 7:

Standard Work

Identify the most essential work tasks or processes for your team or work area.

Determine the best method (best practice) for accomplishing each essential work task or process.

Document those methods, tasks, and processes.Create the standard.

Train those standards.

Follow-up and verify that work is being done to the standard.

Continually improve.

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CORE PRACTICE 8:

Training Matrix

Continually assess each of your team members on each of the essential skills and work activities for your area.

1) Not yet trained.
2) Trained and applying.
3) Fully capable.
4) Mastered. Able to teach and coach others.

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Implementation Options

Executive Overview Session

We recognize that you are looking for a trusted and competent solution provider, someone you can partner with throughout the entire process. We would like to be that partner. Our Executive Overview Session will give you the information you need to get started and to determine whether we will be a good fit as partners in helping and supporting you in the process.

We look forward to the opportunity to hold a Strategic Supervision Overview session with your leadership team. We look forward to learning more about your organization and sharing with you what we know about supervision. We look forward to the opportunity to earn your trust as a capable and collaborative partner.

If you are looking to build strategic supervision within your organization and see the value that can be harvested from building commitment, capacity, and collaboration within your front-line leaders, please consider our Strategic Supervision Executive Overview as a starting point. We are confident that the session will provide valuable information and will likely help to unify you as a leadership team. We are also confident that Strategic Supervision will help you realize significant, measurable gains in the results that matter most to you.

Contact us to discuss how Strategic Supervision can help your organization.

888-823-1646

Customization

The Strategic Coaching method and materials can be modified to fit the specific requirements of your organization. This includes placing your branding on the materials.

Train-the-Trainer

We can prepare and certify your internal leaders and facilitators to facilitate the Strategic Coaching Workshop within your organization.