Difficult Conversations Workshop


This one day workshop covers the skills and processes used to initiate and hold difficult conversations and resolve challenging, people-related problems.

It is a highly interactive session that teaches skills for effective listening, giving information and feedback, diffusing defensiveness and emotional situations and provides a step by step approach to problem solving.


One Day
8:30a.m. to 4:30p.m.

Target Audience

Managers, Supervisors, and Team Leaders. Anyone who has direct reports.

Dates in 2018

December 11 – OPEN

Dates in 2019

March 12 – OPEN
September 20 – OPEN

Learning Process

You Workshop Will Help You To:
  • Recognize the Importance and Power of Difficult Conversations
  • Practice and Apply a Proven Format for Holding Difficult Conversations
  • Lead Yourself Well When Defining Moments Occur
  • Set the Context for All to Succeed
  • Master Skills for Gaining Mutual Understanding
  • Transform Your Interaction Skills Where It Matters Most


Topics Covered Will Include:
  • Your Defining Moments as a Leader
  • Roadmap for Difficult Conversations
  • Lead Self First
  • Engage – Set the Context
  • Four Skills to Successful Outcomes
  • Practice and Application


Download a copy of the Difficult Conversations Brochure by clicking on the image below.



Register for the Difficult Conversations Workshop


Start Date End Date Start Time End Time Register
Tuesday, Dec 11, 2018 Tuesday, Dec 11, 2018 8:30 am 4:30 pm Register
Tuesday, Mar 12, 2019 Tuesday, Mar 12, 2019 8:30 am 4:30 pm Register
Friday, Sep 20, 2019 Friday, Sep 20, 2019 8:30 am 4:30 pm Register